Privacy Policy
Last Updated: January 24, 2026
Responsible Party: Bissekkou Karim-Julian & Weber Raphael GbR (Cueing Ventures)
1. Overview
The protection of your personal data is important to us. This privacy policy explains in clear language which data we collect, why we need it, and how you can exercise your rights.
The most important points at a glance:
- We only collect data that we really need
- Your photos always remain your property
- You can request deletion of all your data at any time
- We never sell your data
2. Who We Are
Bissekkou Karim-Julian & Weber Raphael GbR
Business Name: Cueing Ventures
Drachenseestr. 10
81373 Munich
Email: privacy@cueing.ventures
Or use our contact form.
Have questions? Just send us an email - we'll respond quickly and without complications.
3. Why We Are Allowed to Process Your Data
We only process your data based on the EU General Data Protection Regulation (GDPR):
- Contract: To provide you with Glassline
- Consent: When you have explicitly allowed us
- Legitimate Interests: To improve and secure our service
4. What Data We Collect and Why
4.1 Your Account
What you give us:
- Name and Email (for registration and login)
- Biographical Information (only if you want to share it)
- Social Media Links (optional)
Why we need it: To create your personal Glassline account
Where it's stored: On secure EU servers (Supabase)
How long: Until you delete your account
💡 Tip: You can change or delete your profile data at any time in the account settings.
4.2 Your Photos
What we store:
- Your original photos with all information
- EXIF data (technical camera information)
Why we need it: To show you your gallery and organize photos
Where it's stored: Amazon Web Services (AWS)
How we deliver it: To display your galleries quickly and reliably worldwide, we use Amazon CloudFront (a content delivery network, "CDN") to deliver images.
How long: Until you delete them or delete your account.
📸 Important: Your photos always belong to you! You can delete them individually or completely at any time.
4.3 Payments
What Polar.sh processes for us:
- Your billing information (name, address)
- Payment information (credit card, bank details)
- Transactions (amounts, dates)
Why we need it: For your subscription and invoicing
Security: Polar.sh is a payment platform with strong security standards
How long: 10 years (legal retention requirement)
💳 Good to know: We never see your complete credit card details - Polar.sh handles this securely for us.
4.4 Technical Data
Session Cookies (Necessary):
- Login cookies (so you stay logged in) - Required for the website to function
- Access-control cookies (to grant temporary access to protected galleries and images) - Required for the website to function
- Cookie consent preferences - Required to remember your cookie choices
CDN delivery data: When images are delivered via our CDN, technical request data (for example IP address, browser user agent, timestamp, and requested file path) may be processed and stored in logs/metrics for security, abuse prevention, and performance monitoring.
Website and Product Analysis (Analytics - Requires Consent):
- Usage data (PostHog): We track which features you use (e.g., creating galleries) to improve Glassline. When logged in, this is linked to your account. This only runs if you consent to analytics cookies.
- Technical information: Browser, device type, and approximate location (only with analytics consent).
Error Tracking (Functional - Consent-Based):
- Error reports (Sentry): To help us fix bugs, we automatically capture error information via Sentry. By default, errors are tracked anonymously (without personally identifiable information). If you consent to functional cookies, we can collect additional context (like user information and session replays) to better diagnose issues.
Why we need it: To improve Glassline and find errors
Where it's stored: EU servers (Vercel and Sentry's EU data center)
How long: 30 days
🔒 Your privacy: You can control which cookies we use through the cookie settings. Necessary cookies are always required, but you can opt out of analytics and functional cookies. Sentry always tracks errors anonymously; functional consent only enables additional diagnostic information.
4.5 Your Feedback
What we collect:
- Your suggestions for improvement through our feedback system
Why it helps: To make Glassline even better
Storage: PostHog (EU)
💬 Get involved: Your feedback helps us make Glassline better for everyone!
5. With Whom We Share Your Data
We only share your data with trusted partners who help us operate Glassline:
- Supabase: Stores your account data (EU)
- Amazon Web Services: Securely stores your photos
- Amazon CloudFront (AWS): Delivers images via a global CDN to improve loading performance
- Polar.sh: Handles payments (GDPR compliant)
- Vercel: Hosts the website (EU)
- Sentry: Provides error monitoring and stores anonymized error logs (EU)
- PostHog: Product analytics, user behavior tracking, and feedback collection (EU)
- Resend: Sends service emails
Important: All our partners are GDPR compliant and contractually obligated to protect your data.
6. Data Transfer to Other Countries
- Polar.sh: Sweden/EU (GDPR compliant - this is secure!)
- Amazon Web Services (AWS) / CloudFront: Our infrastructure is hosted on AWS. Depending on configuration and where a visitor is located, content delivery of images via the CDN may involve processing outside the EU.
7. Your Rights - Simply Explained
You have many rights regarding your data. Here's how you can use them:
7.1 Information: "What do you know about me?"
You can ask at any time what data we have about you.
How to do it: Email to privacy@cueing.ventures with the subject "Data Information Request"
7.2 Correction: "That's not right!"
You can have incorrect data corrected.
How to do it: You can make the correction easily in the account settings.
7.3 Deletion: "Delete everything!"
You can request complete deletion of your data.
How to do it: Click "Delete Account" in the account settings.
What happens: All your data will be deleted within 30 days
7.4 Objection: "I don't want this anymore"
You can object to the processing by deleting your account.
How to do it: Simply go to account settings and click "Delete Account".
8. How We Protect Your Data
Technical Security
- Encryption: All transmissions are SSL/TLS encrypted
- Access Control: Only authorized persons can access data
- Updates: We keep all systems up to date
Organizational Measures
- Training: Our team knows how to handle data
- Regular Checks: We regularly review our security
- Privacy by Design: We consider privacy from the beginning
🛡️ Our Promise: We treat your data the way we want our own data to be treated.
9. How Long We Keep Your Data
Clear Rules:
- Account data: Until you delete your account
- Photos: Until you delete them or delete your account
- Payment data: 10 years (legally required)
- Technical logs: 30 days
- Cookies: Until browser is closed
🗑️ Automatic Deletion: We regularly delete old data that is no longer needed.
10. Glassline and Minors
18 and older: You can use Glassline
Under 18: Glassline is not for you (not yet!)
11. Changes to this Privacy Policy
Sometimes we need to adjust this policy (new features, laws, etc.).
What happens then:
- We'll inform you by email about important changes
- The new version is always available here
- For major changes, we'll ask for your consent
📬 Stay informed: To not miss any important changes, check your emails regularly.
12. Right to Complain - If We've Made a Mistake
You think we're not handling your data correctly?
Step 1: Send us an email - often we can solve the problem quickly
Step 2: Contact the data protection authority
Responsible Supervisory Authority:
Bavarian State Office for Data Protection Supervision
P.O. Box 1349
91504 Ansbach
Germany
🤝 Our Goal: We'd rather talk directly with you and find a solution!
13. Questions? We're Here for You!
For privacy questions:
📧 Email: privacy@cueing.ventures
📮 Mail: Bissekkou Karim-Julian & Weber Raphael GbR, Drachenseestr. 10, 81373 Munich
⚡ Quick Help: We answer most questions within a few hours! Feel free to use our contact form.